![]() We used the API to build a website that would show how many tickets were in queue and would alert the help desk to new tickets from a large display with an audible noise that had the website up 24x7. Kayako has an API that allowed us to build tools to interface and expand Kayako's functionality. We purchased and hosted Kayako in-house so there were not any 3rd party dependencies. We wanted a simple email address they could send support requests to that would allow us to track and distribute work to employees. We restricted use to email in most cases and did not expose the Kayako interface to our customers. Kayako was used at a past organization for support tickets via email. Sales Incentive Compensation Management.Static Application Security Testing (SAST).Integration Platform as a Service (iPaaS).
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